Question 1

Help, I’ve got a plumbing emergency!

Accepted Answer

What should you do when you find a plumbing calamity? Safety first! If you find water anywhere close to electrical outlets or appliances, the very first thing is to turn off the electricity at the switchboard. Then, try to reduce any further leaking or flooding.

Question 2

Help, I don’t know where the main water shutoff valve is!

Accepted Answer

The main shutoff valve is normally on the border of your property close to the road.  It is typically set in the ground underneath a blue or black plastic cover.

Question 3

Can I unblock the drain myself?

Accepted Answer

If you've got a plunger, it's worth trying to unblock a clog yourself. We suggest a plunger that has a long handle, especially for the toilet, so you can stand out of the splash zone. Chemicals are not recommended as they seldom do a good job and can cause damage to your pipes.

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